LEMONADE INDIA

Privacy Policy.

Lemonade India is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights in relation to it.

01

Who we are

This website is operated by Lemonade, trading as Lemonade India, based in Mumbai, Maharashtra, India. References to "we", "us" or "our" in this policy refer to Lemonade India.

For any privacy-related queries, contact us at customersupport@lemonadeindia.com.

02

What information we collect

When you use our website or place an order, we may collect the following information:

  • Identity data

    Name, company name (if applicable).

  • Contact data

    Email address, phone number, WhatsApp number, shipping and billing address.

  • Payment data

    Transaction references. We do not store full card details. Payments are processed by secure third-party payment gateways including Razorpay.

  • Technical data

    IP address, browser type, device type, pages visited, and referring URLs, collected via Shopify and analytics tools.

  • Communications data

    Messages sent to us via WhatsApp, email, or our contact form.

03

How we use your information

We use your personal information for the following purposes:

  • To process and fulfil your orders, including personalisation.

  • To communicate with you about your order, including dispatch notifications and tracking.

  • To respond to your queries and provide customer support.

  • To send you marketing communications if you have opted in. You can unsubscribe at any time.

  • To improve our website and customer experience through analytics.

04

Sharing your information

We do not sell your personal information to third parties. We share your data only with the following categories of recipients, where necessary:

  • Courier and logistics partners

    (name, address, phone number) to fulfil your delivery.

  • Payment Processors

    To communicate with you about your order, including dispatch notifications and tracking.

  • Shopify,

    which hosts our store and processes order data on our behalf.

  • Email and communication platforms

    used for order notifications and marketing.

  • Legal or regulatory authorities

    if required by law.

05

Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, and gather analytics data. Cookies are small text files stored on your device.

By continuing to use lemonadeindia.com, you consent to our use of cookies. You can disable cookies in your browser settings, though this may affect the functionality of the website.

06

Data retention

We retain your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Order data is typically retained for a minimum of 7 years in compliance with applicable Indian tax and accounting regulations.

07

Your rights

Under applicable Indian data protection law, you have the right to:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal data, subject to legal obligations.

  • Opt out of marketing communications at any time.

08

Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our store is hosted on Shopify, which maintains industry-standard security protocols including SSL encryption.

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

09

Third-party links

Our website may contain links to third-party websites including social media platforms and payment gateways. This Privacy Policy does not apply to those websites. We encourage you to read the privacy policies of any third-party sites you visit.

10

Changes to this policy

Lemonade India reserves the right to update, modify or replace this Privacy Policy at any time, at our sole discretion and without prior notice. Any changes will be reflected on this page with a revised date. Your continued use of the website following any update constitutes your acceptance of the revised policy. We recommend checking this page periodically.

11

Contact

For any privacy-related queries or to exercise your rights, contact us at: