Privacy Policy

Introduction : Purpose of Policy:

Lemonade is committed to protecting the privacy of our customers. This policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or interact with our services. By using our services, you agree to the terms of this Privacy Policy.

Information Collection

Personal Information: We collect personal information you provide to us, such as your name, address, email, phone number, passwords, security data, payment details, and social media login data when you create an account, make a purchase, or interact with our services.

Usage and Device Information: When you visit our website, we automatically collect information about your device and your interaction with our site. This includes IP address, browser type, operating system, and usage data through cookies or similar technologies.

Third-Party Information: We may receive information about you from third-party services, such as partners with whom we collaborate on co-branded services or joint marketing initiatives.

Overview

This website is operated by Lemonade. Throughout the site, the terms “we”, “us” and “our” refer to Lemonade. Lemonade offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then we request you to not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

This website is operated by Lemonade. Throughout the site, the terms “we,” “us,” and “our” refer to Lemonade. Lemonade offers this website, including all information, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our Service and agree to be bound by the following Terms of Service (“Terms”), including the additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all terms and conditions in this agreement, you may not access the website or use any services.

By agreeing to these Terms of Service, you represent that you are of legal age in your state or province of residence, or that you have provided your consent for any minor dependents to use this website under your supervision. You may not use our products for any illegal or unauthorized purpose, and you may not violate any laws in your jurisdiction (including but not limited to intellectual property laws). You must not transmit any viruses, worms, or destructive code.

Any breach of these Terms will result in immediate termination of your access to our Services. Lemonade reserves the right to refuse service or cancel orders at any time for reasons including, but not limited to, fraud or violations of the Terms.

Use of Information

Processing Orders: The personal information we collect allows us to process and fulfill your orders accurately and efficiently.

Improving Services: We use the information gathered from your interactions to enhance website functionality, improve our services, and personalize your customer experience.

Communication: Your information enables us to contact you regarding your account, order status, or any changes to our products and services. We may also send you promotional materials if you have opted to receive them.

Legal Compliance: We use your information to comply with applicable legal obligations, resolve disputes, and enforce our agreements.

Content Creation and Promotion:We may use images or content featuring your orders to showcase our products on our website, social media, and in various promotional materials. This includes using your personalized orders as product testimonials, inspiration for other customers, or as part of broader brand promotions to highlight our customization capabilities, service offerings, and other marketing activities.

Security of Your Information

Security Measures: We implement robust security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. We utilize secure servers and encryption technologies for data transfer and payment processing.

Retention of Data: Your personal information will be retained only as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. We periodically review our data retention policies to ensure information is not held longer than needed.

Your Rights

Access and Control: You have the right to access, update, or delete the personal information we hold about you. You may exercise these rights at any time by contacting our customer service team.

Opt-Out of Marketing Communications: If you no longer wish to receive marketing communications from Lemonade, you may opt out by following the instructions in any marketing email or by contacting us directly.

Disclosure of Information

Service Providers: We may share your information with trusted third-party service providers who perform services on our behalf, including but not limited to payment processing, data analysis, hosting services, marketing assistance, and customer service.

Legal Requirements: If required by law, or if we believe that such action is necessary to prevent fraud or cybercrime, protect Lemonade or the rights, property, or personal safety of any individual, we may share your information with relevant authorities.

Business Transfers: In the event of a business transaction such as a merger, acquisition, or sale of assets, your information may be transferred to the new owners as part of the business assets.

Changes to Our Privacy Policy

Policy Updates: Lemonade reserves the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to periodically review this page for the latest updates. Continued use of our services after any changes signifies your acceptance of the revised policy.

General Conditions
  1. Right to Refuse Service: We reserve the right to refuse service to anyone for any reason at any time.
    We reserve the right to refuse service to anyone for any reason at any time. You understand that your information (excluding payment details) may be transferred unencrypted and may involve transmissions over various networks or adaptation to meet technical requirements. Payment information is always encrypted during transfer over secure networks.
  2. Data Transfer: Your content (excluding payment information) may be transferred unencrypted over various networks and adapted to meet technical requirements of connecting networks or devices. Payment information is always encrypted during transfer over secure networks.
  3. Prohibited Actions: You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of our products, services, or access to the website without express written permission from Lemonade.
  4. Headings Disclaimer: The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Contact Information

If you have any questions or concerns about our privacy practices, please feel free to reach out to us via the following methods:

WhatsApp Chat Service only : +91 93215 72629

Customer Support Email: customersupport@lemonadeindia.com

 Data Transfers

International Transfers: Your personal information may be transferred to and processed in countries outside your own, including countries that may not provide the same level of data protection as your country of residence. By using our services, you consent to the transfer of your information to other countries as outlined in this policy.

Cookies and Tracking Technologies

Use of Cookies: Our website uses cookies and other tracking technologies to enhance your browsing experience and provide personalized content. Cookies help us analyze site traffic, improve functionality, and deliver targeted advertisements.

Types of Cookies: We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted). Third-party cookies may also be used to collect information about your online activity on our website and other sites.

Managing Cookies: You can adjust your browser settings to control cookie preferences or disable cookies altogether. However, please note that disabling cookies may affect the functionality of our website.

Children’s Privacy

Age Restrictions: Lemonade’s website and services are not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take immediate steps to delete such information.

Third-Party Services and Links

Third-Party Links: Our website may contain links to third-party websites or services. This Privacy Policy applies only to Lemonade’s website and services. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party sites before providing your information.

Accuracy of information

Lemonade strives to provide accurate and up-to-date information on our website; however, we do not guarantee that all information provided on the site will be free from errors, inaccuracies, or omissions. The material on this site is provided for general information only and should not be relied upon without consulting more accurate sources. Any reliance on the material is at your own risk.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made.

We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

It is your responsibility to promptly update your account information, including email address, credit card details, and billing/shipping addresses, so that we can process your orders efficiently.

For more detail, please review our Returns Policy.

We reserve the right to modify or update the content on this site at any time, but we have no obligation to update any information.

Service and Price Modifications

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Range of Products and Services
  1. Product Availability: Certain products or services may be available exclusively through our website and may have limited quantities. These items are subject to return or exchange only in accordance with our Return Policy.
  2. Product Display Accuracy: We strive to display the colors and images of our products as accurately as possible. However, we cannot guarantee that your monitor's display will accurately represent the colors.
  3. Right to Limit Sales: We reserve the right to limit the sales of our products or services to any individual, geographic region, or jurisdiction on a case-by-case basis.
  4. Quantity Limitations: We may limit the quantities of any products or services that we offer at our discretion.
  5. Product Changes and Discontinuation: All product descriptions and pricing are subject to change at any time without prior notice. We also reserve the right to discontinue any product at any time.
  6. Quality Disclaimer: We do not warrant that the quality of any products, services, or information purchased or obtained from us will meet your expectations.
  7. Offer Validity: Any offer for any product or service on our website is void where prohibited by law.
Optional Utilities | Platform

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

You agree that your use of any optional tools made available through the website is entirely at your own discretion and risk. You should ensure that you are familiar with and agree to the terms provided by the third-party service provider.

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Our store is hosted on Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you.

Links to External Websites/Third Party Websites

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Our website may contain links to third-party websites or services. These links are provided solely for your convenience. Lemonade does not monitor, control, or endorse any third-party content or websites linked through our website. By using these links, you acknowledge that Lemonade is not responsible for any issues, transactions, or interactions arising from your use of third-party websites. Any concerns related to third-party products or services should be directed to the relevant third party.

User Remarks, Feedback, and Contributions

If you submit comments, feedback, suggestions, proposals, or other content to us, either upon our request or voluntarily, you grant Lemonade the right to use, edit, publish, and distribute your submissions across any media, without restriction or compensation.

Lemonade is under no obligation to maintain any submissions in confidence, respond to your feedback, or compensate you for your comments.

By submitting feedback, you agree that your comments will not contain unlawful, defamatory, or harmful material, or any malware that could affect the operation of the website or Service. You may not use a false email address or mislead Lemonade or other users as to the origin of the comments.

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.

We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right.

You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.

You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments.

You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Personal Information

Your submission of personal information through our website is governed by our Privacy Policy, which outlines how we collect, store, and use your personal data. By using our website and services, you consent to our collection and use of personal data as described in our Privacy Policy.

To view our Privacy Policy.

Errors, Discrepancies, and Omissions

Occasionally, there may be information on our website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product availability, or shipping details.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information on the website or related to the Service is inaccurate at any time without prior notice.

Lemonade is not obligated to update or clarify any information on the website unless required by law.

No specified update or refresh date applied on the site should be taken to indicate that all information has been modified or updated.

Restricted Activities

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Limitations of Liability and Warranty Disclaimer

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.


In no case shall Lemonade, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Lemonade's liability for any claims related to the products or services provided will not exceed the total amount paid by the customer for the product or service. 

Indemnification

You agree to indemnify, defend, and hold harmless Lemonade and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by us.
You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.

Violation of any regulation mentioned in our Terms of Service or in our Privacy Policy will lead to a legal proceedings and is upon the decision of the Mumbai Jurisdiction only.

⁠Any legal matters will be subject to the exclusive jurisdiction of Mumbai courts.

Changes to All Terms

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website.

It is your responsibility to check our website periodically for changes.

Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Force Majeure

Lemonade will not be liable for any delay or failure to perform its obligations under these Terms if such delay or failure results from events, circumstances, or causes beyond its reasonable control, including, but not limited to, acts of God, mechanical, electronic, or communications failure, government actions, wars, national emergencies, acts of terrorism, protests, riots, civil commotion, fire, explosion, flood, epidemic, lockouts, strikes, or other labor disputes (whether or not relating to either party's workforce). 

Arbitration Clause

By agreeing to these Terms of Service, you agree that any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall be resolved by binding arbitration rather than in court. The arbitration shall be conducted under the laws of India and in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time.

Any arbitration proceeding shall take place in Mumbai, India. Both parties agree that they will attempt to resolve any disputes in good faith before resorting to arbitration. 

The decision of the arbitrator(s) will be final and binding, and judgment on the arbitration award may be entered in any court having competent jurisdiction. 

Both parties agree to attempt to resolve any disputes informally for at least 30 days before resorting to arbitration.

Age Restrictions

Legal Age Requirement: By agreeing to these Terms of Service, you represent that you are at least 18 years old or the legal age in your state or province of residence to form a binding contract. If you are under 18, you may only use the website with the consent of a parent or legal guardian who agrees to these Terms on your behalf.

Third Party Payments

Shopify and Payment Services: Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell products and services to you. When making purchases, payments are processed by third-party payment service providers.

We are not responsible for any issues that arise from the use of these third-party payment services, including but not limited to payment processing delays, transaction failures, or breaches of personal data.

Please refer to the specific terms and privacy policies of the respective payment service providers for more information.

Termination Free of Liability

Termination of Services: Lemonade reserves the right to terminate your access to our website or services at any time, with or without cause, and without prior notice. In the event of such termination, Lemonade will not be liable to you for any damages, losses, or liabilities that arise from the termination of access to our website or services.
Any fees paid for services rendered before termination will not be refunded.

Cookie Policy

Use of Cookies: Our website uses cookies and similar technologies to improve your browsing experience, analyze site traffic, and support marketing efforts. By using our site, you consent to the use of cookies. You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect certain functionalities of the website.

Types of Cookies: We use both session and persistent cookies to track your preferences and provide personalized content.

Third-Party Cookies: We also use cookies from third parties such as analytics services to gather site usage data and marketing insights.

Intellectual Property Ownership and Rights

Lemonade holds ownership of all intellectual property rights, including but not limited to products, designs, logos, images, text, and other content provided on its website.

Any unauthorized use, reproduction, distribution, or modification of Lemonade's intellectual property is strictly prohibited.

Violators may face civil liabilities or criminal penalties under applicable law.

By using Lemonade’s services or purchasing its products, customers agree not to infringe on these rights and acknowledge that all content belongs to or is licensed to Lemonade. The use of any Lemonade content for commercial purposes is prohibited without prior written consent from Lemonade.

Furthermore, customers may not use any trademarks, service marks, or logos displayed on the website without explicit written permission from Lemonade.
Any misuse of Lemonade’s intellectual property, including but not limited to copying designs for commercial sale or distributing content without consent, will result in legal action

Non-Waiver

Lemonade’s failure to enforce any of its rights or provisions in these Terms and Conditions does not constitute a waiver of those rights.

Even if Lemonade chooses not to enforce any part of the terms at a given moment, it retains the full right to enforce them at any later time.

Customers should not assume that any leniency or non-enforcement is an indication that a provision is void or that it will not be enforced in the future.
Any waiver or consent granted by Lemonade in one instance shall not imply or be construed as a waiver of that provision in future cases.

The continuation of services without enforcing particular rights shall not be interpreted as a modification of the terms, and Lemonade reserves the right to exercise its legal rights as it sees fit without limitation.

Customs Fees and Tax Liabilities

For all international orders, the customer assumes full responsibility for paying any applicable customs duties, taxes, or fees required by their country’s customs authorities.
Lemonade is not responsible for any delays, costs, or penalties incurred during customs checks, which may vary depending on the destination country.
By placing an order for international delivery, the customer agrees to handle all duties, taxes, and customs fees independently, and acknowledges that these fees are not included in the purchase price or shipping costs.

Lemonade does not have control over customs processes, and any potential delays resulting from customs checks are beyond the company’s responsibility.

The customer is responsible for ensuring that the ordered products comply with the import regulations of their country.
Lemonade will not be held liable for any packages returned or held by customs due to non-compliance with import laws.

Suspected Fraudulent Transactions

Lemonade reserves the right to cancel or refuse any order that it deems fraudulent, suspicious, or non-compliant with its policies. This includes, but is not limited to, orders placed using stolen credit cards, orders with mismatched billing and shipping addresses, and bulk purchases that exceed reasonable personal use. Lemonade may request additional verification or identification for suspicious orders, and failure to provide this information may result in order cancellation.

In cases where an order is canceled due to suspicion of fraud or other malicious activities, Lemonade will not be liable for any resulting damages, financial loss, or inconvenience to the customer. Lemonade retains the sole discretion to determine whether an order is suspicious or fraudulent.

Changes

Lemonade reserves the right to modify, amend, or replace any part of these Terms and Conditions at any time, without the need to provide prior notice to customers.

It is the responsibility of customers to review these Terms periodically for any updates or changes. Continued use of Lemonade’s services, website, or products after any changes are made constitutes the customer’s acceptance of those changes.

Lemonade does not guarantee that customers will be individually notified of policy changes, and it is recommended that customers frequently visit the Terms and Conditions section of the website for any updates. Lemonade is not responsible for any misunderstandings or failure to comply with revised terms once changes are posted.

Additionally, Lemonade reserves the right to cancel any order at its sole discretion without providing reasons. This includes but is not limited to cases involving system errors, pricing discrepancies, or stock unavailability. In the event of such cancellations, Lemonade will not be liable for any damages or losses, and any payments made for canceled orders will be refunded.

Contact Information

Questions about the Terms of Service should be sent to us at
customersupport@lemonadeindia.com