Non-Personalized Products: Products that are not personalized are typically shipped within 48-72 working hours. Delivery times vary based on location and courier service.

Personalized Products: Orders containing personalized products require 4-21 working days for production, after which they are dispatched for delivery. Customers will be notified once their order has been shipped.

Same-Day Delivery: Available for select products within Mumbai if orders are placed before 4:00 PM. Same-day delivery is limited to specific areas, excluding Navi Mumbai and Thane, and cannot be canceled once placed.

Working days: Monday to Friday - Not including weekends and bank holidays.

In the event of an unusually high volume of orders, delivery and dispatch times may experience slight delays.

Please use the tracking details shared with you via email or contact number to track your orders.

• Free Shipping for Domestic Orders:

Orders between ₹1399 and ₹9999 qualify for free shipping within India.
For orders below ₹1399 or above ₹9999, a flat shipping fee of ₹100 will be added to the cart.
Shipping charges, if applicable, will be displayed at checkout.

• Courier Selection:

The courier service for your order will be determined based on your PIN code and the availability of our logistics partners.
Please note that customers cannot choose the courier company; we will optimize the selection to ensure the best delivery service for your location.

• Third-Party Services (e.g., WeFast/Borzo):

We do not offer services such as WeFast or Borzo.

If you prefer to arrange a pickup via WeFast, the associated cost will be your responsibility.

We strive to provide reliable and efficient delivery services to ensure your order reaches you on time.

Yes, we do offer same-day shipping in Mumbai between Monday - Friday and except weekends, bank holidays + other national holidays and/or any other days that may be declared as a holiday by Lemonade. These orders can only be delivered on the same day if placed before 4 pm.

Once your order has been handed over to the courier company for delivery, all liability for the package passes to you, the customer.

This means that Lemonade is not responsible for any loss, damage, or delays that occur once the courier has taken possession of the package.

Lemonade will provide tracking information, and it is the customer's responsibility to follow up with the courier for any delivery issues.

Any claims for loss or damage in transit must be made directly with the courier service.

International orders are subject to the following terms:

• Customs Duties and Taxes: Customers are responsible for any customs duties, taxes, or additional import charges that may apply to their order. These charges vary by country and are not included in the product price.
• Restricted Items: Some items may be restricted or prohibited from being shipped to certain countries due to dynamic and varying international regulations. While we do our best to stay informed, we kindly request your understanding and flexibility to allow modifications to your order on a case-by-case basis, if necessary.
• Damages in Transit: In the unlikely event that your order is damaged during transit, we will gladly replace the item. Please reach out to us within 24 hours of receiving the package and provide supporting evidence (e.g., photos) to initiate the replacement process.

We appreciate your cooperation and understanding as we work to ensure a smooth and satisfactory international shipping experience.

Address Changes: Customers can update their shipping address before dispatch. Once the product has been dispatched, address changes cannot be accommodated.

Failed Deliveries: The courier will make three delivery attempts. If the delivery is unsuccessful due to incorrect information or customer unavailability, the package will be returned to Lemonade, and the customer will be responsible for additional shipping fees to resend the package.

We DO NOT print designs belonging to Government/Government Authorities/quasi-government bodies. You are solely accountable/liable for the product and its utilization if it is found to be offensive, harmful, harassing, libelous, threatening, obscene, malicious, or otherwise objectionable or illegal.

Packaging Types: We offer several types of packaging, including Standard, Seasonal Special, and Premium Gift Boxes. The packaging will be chosen based on product availability and customer requests.

Outer packaging of products may vary based on availability.

Delivery Attempts: Couriers will attempt to deliver packages up to three times. If undelivered, the package will be returned to Lemonade, and the customer will be responsible for additional shipping charges to resend the order.

If you receive your order in a damaged condition, you must report the issue to Lemonade within 24 hours only.
Clear photographic evidence of the damage is required for claim processing.
Lemonade will assist with the claim process but is not liable for damages caused during transit.
The replacement of products will only be processed after the claim has been validated.

High-value shipments may be insured upon customer request for an additional fee. If insurance is declined, the customer assumes all responsibility for any loss or damage during transit. Lemonade will not be liable for any uninsured shipments once they have left our facility.

Returns and exchanges are accepted only for non-personalized items that are unused and in their original condition. Customized products, including personalized orders, are not eligible for return or exchange. Returns must be initiated within 24 hours of product delivery, with customers bearing the return shipping costs. Refunds for eligible returns will be processed within 5-8 working days after the returned items are received. Please note, returns, exchanges, or refunds are strictly not applicable for personalized products.

If your order contains items with different production timelines, Lemonade will ship the entire order once all items are ready.
However, customers may request split shipments for an additional shipping fee. This must be communicated within 24-48 hours of placing the order or before dispatch.

Customers are solely responsible for understanding their country's customs regulations and paying any applicable duties, taxes, or fees. Lemonade is not liable for delays or non-delivery resulting from issues at customs. Any costs incurred due to customs holds or rejections will not be refunded by Lemonade.

For certain orders, we may require your design confirmation before proceeding with production. Our team will make up to three attempts to contact you via the registered email or WhatsApp number provided at the time of placing the order. If we do not receive your response within three months, the order will be marked as closed.

For security reasons, higher-value orders may require a signature or other forms of verification (such as OTP) upon delivery. If the customer is unavailable at the time of delivery and fails to verify their shipment, the package may be returned to the courier’s local depot or to Lemonade, with additional shipping fees charged for re-delivery.

Lemonade will not be held liable for any shipping delays caused by events outside of its control, such as weather conditions, customs delays, and/or courier issues. Estimated delivery times are guidelines only and do not guarantee exact delivery dates. Lemonade will notify customers of significant delays but cannot be held accountable for any inconvenience caused.

For bulk and other customized orders, payment links will incur an additional 2% processing fee. Please note, this fee is not charged by us but is directed entirely to the payment provider.

Delays: During holidays or peak seasons, delivery times may be longer than usual due to high shipping volumes. We kindly request you to place your orders accordingly to ensure timely delivery.