Yes! Once your return is authorized, We will arrange a free return from your doorstep.
Absolutely anything you have ordered from our website is eligible for free returns. We have a 7 days no-questions-asked return policy.
However, you cannot return items that were personalized/monogrammed (since they were specially made for you), free gifts, promotional items with retail value, sale products, purchased longer than 7 days after receiving the shipment. Also, personal products such as lens kits, eye masks, etc where contact raises a concern for hygiene cannot be returned.
Oops! We’re sorry. Send us an email with a picture of how you received the parcel at firstname.lastname@example.org and we will take care of it. We can either replace the same for you/issue store credit or initiate a refund.
Yes, we do offer same-day shipping in Mumbai between Monday - Friday and except bank holidays + other national holidays and/or any other days that may be declared as a holiday by Lemonade India. These orders can only be delivered on the same day if placed before 3 pm.
Once your return has been approved and picked up please allow 5 business days for the product to reach us. Once the product reaches us, we will perform a quality check to ensure the product was not used + retained with its original packaging + tags if any. Once this process is completed we can either offer store credit/refund into your account depending on your choice.
Lemonade Store credit is valid for 180 days from the issue date.
Our Free Shipping policy is over a certain amount. While processing refunds, this amount will be deducted as this goes straight to our courier partners. Your online refunds will happen into the same account it was debited from & COD returns will require personal bank information.
You can reach out to us via email@example.com with your order number and our team will take it from there depending on if the order was C.O.D or Prepaid.
You can change it before the package has left the warehouse, to check the same you can get in touch with us on firstname.lastname@example.org or 9321572629. You cannot change your payment method once the package is in transit.
Please reach out to us on email@example.com or on 9321572629 for any more assistance.